Delivery & Return
Free delivery available on products over UGX 1 million for places around Kampala. You can choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Exchange or Return of Goods
Overview
Our return policy lasts 7days. Past 7days we can't offer a full refund or exchange. To be eligible for a refund product must be in its original packaging without any physical damage. To complete your return we require a receipt or proof of purchase
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase.
- warranty sticker
Initiate a return by sending us a message on whatsapp via 0780665511 or Email us: Kenycgadgetstore@gmail.com
Our service team will then provide instructions on the return of items.
We only replace items if they are damaged or defective. To return your product you deliver it to our store you will be responsible for paying the shipping fees for returning your items.
